FAQs

Q: Where do your products come from and why are your prices cheaper than other local retail stores?

A: We mainly source our products from China and other international markets, this is the reason why the prices can be competitive while the quality is guaranteed.

Q: Do you have a store in New Zealand and can I come to buy products directly from there?

A: We don’t have a showroom and a store for pick up at this moment. All our products are based on order online.  After you place an order online, the product will be sent to customers’ shipping address. Alternatively, you can have it delivered to the address you prefer (In NZ).

Q: How can we contact LD Tech Team if we have a query or require after-sale service?

A: For sale related queries, please contact us through phone or email.

We endeavor to answer all emails promptly within 24-48 working hours.

Or otherwise, we will reply to you at the earliest possible time.

Q: How can I pay online when I order a product?

A: You can pay with Visa, PayPal, Lay buy, or bank transfer for your online order and there is no surcharge for it.

Q: What should I do if the item purchased from your store has a problem?

A: We suggest you send us an email first as we may be able to help you via email. If not, we will suggest you send it back to us.

Q: If I buy more than one product online together, is there any discount or can I combine shipping?

A: Unfortunately, there will be no discounts on any items if you purchase more than one together. But we can do combined shipping for you at your request.

Q: If I changed my mind or I no longer need the item after I order it, would I be able to cancel the order and have a full refund?

A: We will meet all obligations under the Consumer Guarantees Act but unfortunately, we DO NOT issue a refund if the customer changes his/her mind or no longer needs the product after the order is completed.